General Policy (for all bookings)
- Cancellations made more than 48 hours before your session: Eligible for a full refund or the option to reschedule at no extra cost.
- Cancellations made less than 48 hours before your session: Non-refundable and cannot be rescheduled. We will try our best to resell the session so we can reimburse 50%.
- No-shows (failure to attend without notice): Non-refundable and cannot be rescheduled.
Rescheduling Policy
- More than 48 hours before your session: You may reschedule free of charge.
- Less than 48 hours before your session: Rescheduling is not permitted. You will need to rebook at full price unless we can sell your original booking to someone else.
Bad Weather Policy
- If the sauna remains operational: Sessions will continue regardless of weather conditions. No refunds or rescheduling will be allowed unless a weather warning is issued.
- If there is a Met Office weather warning affecting our location: You may request a voucher for the full amount, valid for 12 months, if you inform us by 4 PM the day before your session.
- If Sauna Cairngorms cancels your session (due to staff illness, extreme weather, or maintenance issues): You will receive a full refund or the option to reschedule.
How to Cancel or Reschedule
- All cancellation and rescheduling requests must be sent via email to hello@sauncairngorms with the following details:
- Full Name
- Email Address
- Date & Time of Booking
- Preferred Option (refund, reschedule, or voucher if eligible)